Terms & Conditions — 299com Bangladesh

1 Definitions and Interpretation

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the 299com website located at https://299com.org and all associated services, games, and features operated thereunder.
• "Player" means any individual who has registered an account on the 299com platform and is aged 21 years or above.
• "Account" means the personal account created by a Player upon successful registration on 299com.
• "Balance" means the total funds held in a Player's Account, including deposited funds and any confirmed winnings.
• "Bonus Funds" means any promotional credits, free spins, or wagering bonuses credited to a Player's Account under a specific promotional offer.
• "Wager" or "Bet" means any stake placed by a Player on a casino game, live dealer table, sports event, or any other wagering product offered on the Platform.
• "Withdrawal" means a request by a Player to transfer funds from their Account balance to a designated payment method such as bKash, Nagad, or Rocket.
• "Terms" means these Terms & Conditions as amended from time to time.

References to "Bangladesh" mean the People's Republic of Bangladesh. References to currency are to Bangladeshi Taka (৳ / BDT) unless otherwise stated.

2 Eligibility and Account Registration

Access to and use of the 299com platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are registering and playing on your own behalf and not on behalf of any third party.
• You have not previously been excluded from the 299com platform or any associated service under a self-exclusion arrangement.
• You are not a current employee, contractor, director, or close family member of any employee of 299com or its technology and software partners.
• You will provide accurate, complete, and truthful information during registration and keep that information current at all times.

299com reserves the right to request documentary evidence of identity, age, address, and source of funds at any point during the account lifecycle. Failure to provide satisfactory documentation within the timeframe specified by 299com may result in account suspension or closure. Documents typically requested include a national identity card (NID), passport, or driving licence for identity and age verification, and a utility bill or bank statement for address verification.

By completing registration on 299com, you represent and warrant that all information provided is accurate and that you meet the eligibility criteria stated above. False or misleading information provided during registration constitutes a material breach of these Terms and will result in immediate account closure without refund of any balances.

3 Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your 299com account credentials, including your username and password. You must not share your login details with any other person. Any activity conducted through your account, whether or not authorised by you, is your responsibility.

If you suspect that your account has been accessed by an unauthorised party, you must notify 299com support immediately. 299com will take reasonable steps to assist in securing your account but accepts no liability for losses arising from unauthorised access that result from your failure to keep credentials secure.

• Do not use the same password for 299com that you use on other websites or services.
• Do not access your 299com account from a shared or public device without ensuring you log out fully after each session.
• Do not allow others to use your account, even temporarily. Account sharing is a breach of these Terms.
• Contact 299com support promptly if you notice any unfamiliar transactions on your account.

299com operates a strict one-account-per-player policy. If multiple accounts are detected for the same individual, 299com reserves the right to merge, suspend, or permanently close those accounts and to void any associated bonus winnings.

4 Deposits and Withdrawals

299com supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank channels. The minimum deposit amount is ৳500. Specific minimum and maximum limits for each payment method are displayed at the point of transaction and may be updated from time to time.

All deposits must originate from a payment account registered in your own name. 299com does not accept deposits from accounts belonging to third parties. Where a mismatch between the account holder name and the 299com account name is detected, the deposit may be returned and the account reviewed.

• Processing times: bKash and Nagad deposits are typically credited to your 299com account promptly after confirmation. Withdrawal processing times vary by method but 299com aims to process all verified withdrawal requests within standard industry timeframes.
• Withdrawal verification: Before processing a first withdrawal, or at any subsequent time at 299com's discretion, you may be required to complete identity verification (KYC) by submitting valid identification documents.
• Currency: All account balances, deposits, and withdrawals are denominated in Bangladeshi Taka (৳). Any currency conversion charges imposed by your bank or payment provider are your responsibility.
• No processing fees: 299com does not charge processing fees on standard deposits or withdrawals. However, your payment provider may impose their own transaction charges.
• Reversal of deposits: Once a deposit has been credited to your 299com account and wagering activity has begun, the deposit cannot be reversed. Chargeback attempts are treated as a breach of these Terms.

299com reserves the right to delay or withhold any withdrawal pending completion of verification checks or investigation of suspected fraudulent or prohibited activity. Where a withdrawal is withheld for investigation, 299com will notify you within a reasonable timeframe.

5 Bonuses and Promotions

299com may offer bonuses, free spins, cashback, and other promotional incentives to players from time to time. All bonuses are subject to specific promotional terms that will be communicated at the time the offer is made. In the event of any conflict between those specific promotional terms and these Terms, the specific promotional terms shall prevail for that promotion.

• Wagering requirements: Bonus funds are subject to wagering requirements before they or any winnings derived from them may be withdrawn. The applicable wagering requirement will be stated clearly in the promotion details.
• Bonus abuse: Any attempt to abuse, exploit, or circumvent bonus terms — including creating multiple accounts to claim the same bonus, using automated betting patterns designed to meet wagering requirements with minimal risk, or engaging in collusive bonus play — will result in bonus cancellation, forfeiture of associated winnings, and potential account closure.
• Expiry: All bonuses are subject to an expiry date. Unclaimed or unused bonuses will be removed from your account upon expiry without notice.
• Right to withdraw offers: 299com reserves the right to withdraw, amend, or suspend any promotional offer at any time without prior notice where there is evidence of abuse or technical error.

Players who have opted into a self-exclusion arrangement or have set a deposit limit that prevents bonus activation are not eligible to receive or claim bonuses during the period of that restriction.

6 Game Rules and Betting Conduct

All games available on the 299com platform are governed by their individual game rules, which are accessible within each game interface. By placing a wager on any game, you confirm that you have read and understood the applicable game rules. In the event of a dispute, the game rules as published at the time of the wager shall be the authoritative reference.

Sports betting markets on 299com — including cricket BPL, T20 World Cup, IPL, ICC tournaments, and other events — are subject to the sports betting rules applicable to each market type. Void bets, suspended markets, and settlement disputes are resolved in accordance with those rules.

• Wagers placed on cancelled or postponed events will typically be voided and stakes returned, subject to the specific market rules.
• In the event of a technical fault during a game session or live bet, the outcome will be determined based on the information available to 299com at the time of the fault. 299com's decision in such cases is final.
• Attempting to exploit software errors, bugs, or vulnerabilities in any game is strictly prohibited and constitutes a serious breach of these Terms.
• 299com reserves the right to void any wager placed using erroneous odds or pricing caused by a technical or human error, regardless of whether the wager has been settled.

All casino game outcomes on 299com are determined by certified random number generation (RNG) systems provided by our licensed software partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. 299com does not manipulate game outcomes.

7 Responsible Gaming and Self-Exclusion

299com is committed to promoting responsible gaming. The platform provides tools that allow players to manage their gaming activity, including deposit limits, session time reminders, and self-exclusion. These tools are available within your account settings and through the 299com support team.

If you choose to self-exclude from 299com, you agree that you will not attempt to open new accounts or access the platform under a different identity during the self-exclusion period. Any attempt to circumvent a self-exclusion is a breach of these Terms. 299com will take reasonable steps to enforce self-exclusion but accepts no liability for losses incurred if a Player circumvents self-exclusion measures.

If you are concerned that gambling is having a negative effect on your finances, relationships, or mental health, we strongly encourage you to make use of the available responsible gaming tools and to seek independent support. Further information is available on the 299com Responsible Gaming page. 299com is a platform intended strictly for adults aged 21 and above. Any player found to be under 21 years of age will have their account closed immediately.

8 Prohibited Activities

The following activities are strictly prohibited on the 299com platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of account balance, and reporting to relevant authorities where legally required.

• Providing false, misleading, or fraudulent identity or payment information during registration or verification.
• Opening, operating, or using more than one 299com account, whether directly or through a third party.
• Depositing funds derived from criminal activity, fraud, money laundering, or any other illegal source.
• Attempting a chargeback on any deposit made to your 299com account.
• Using automated software, bots, scripts, or any other non-human method to place wagers or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting any software bug, pricing error, or technical vulnerability for financial gain.
• Engaging in match-fixing, insider information abuse, or any other activity that constitutes sports fraud.
• Harassing, threatening, or abusing 299com staff or other players through any communication channel.
• Accessing the platform using a VPN, proxy, or any technology designed to mask your true location or identity.

9 Limitation of Liability

To the maximum extent permitted by applicable law, 299com and its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes but is not limited to losses resulting from technical faults, service interruptions, delays in payment processing, or game malfunctions.

299com makes no warranty that the platform will operate without interruption, be free from errors, or be compatible with all devices and network configurations. Scheduled and unscheduled maintenance may result in temporary unavailability of the service. 299com will endeavour to provide advance notice of scheduled maintenance where possible.

The Player accepts that gambling inherently involves the risk of losing money and that 299com bears no responsibility for losses resulting from wagering activity, regardless of the circumstances under which those losses were incurred. It is the Player's responsibility to make informed wagering decisions.

10 Intellectual Property

All content on the 299com platform — including but not limited to the website design, logos, graphics, text, game interfaces, software, and data compilations — is the property of 299com or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment purposes.

• You may not copy, reproduce, distribute, modify, or create derivative works from any 299com content without prior written consent.
• You may not use 299com's brand name, logo, or trademarks in any way that implies endorsement or affiliation without written permission.
• Game software and content provided by third-party providers such as Pragmatic Play, Evolution Gaming, and Microgaming remain the intellectual property of those respective providers.

11 Privacy and Data Protection

299com collects and processes your personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering on 299com, you consent to the collection, use, and processing of your personal data as described in that policy. The Privacy Policy explains what data is collected, how it is used, who it may be shared with, and how long it is retained.

299com uses SSL encryption to protect data transmitted between your device and the platform. Sensitive payment information is handled by our payment processing partners and is not stored on the 299com platform in unencrypted form. For full details, please review the 299com Privacy Policy.

12 Amendments to These Terms

299com reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 299com will endeavour to notify registered players via email or an on-platform notification with reasonable advance notice. Your continued use of the platform following any update to these Terms constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not agree to any amended Terms, you must cease using the platform and may request closure of your account in accordance with Section 13.

13 Account Closure

You may request closure of your 299com account at any time by contacting customer support. Before closure, any remaining balance above the minimum withdrawal threshold will be paid out to your registered payment method, subject to completion of any outstanding verification requirements. Bonus funds that have not met the applicable wagering requirements will be forfeited upon account closure.

299com reserves the right to close any account at its sole discretion, including where there is evidence of a breach of these Terms, suspected fraudulent activity, prolonged inactivity, or where continued operation of the account poses a risk to the platform's integrity. Where an account is closed by 299com for reasons other than a breach by the Player, any verified balance above the minimum threshold will be returned to the Player.

14 Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and 299com, you should first contact our customer support team with a written summary of your complaint. 299com will acknowledge your complaint and aim to provide a substantive response within a reasonable timeframe.

If a dispute cannot be resolved through the internal complaints process, both parties agree to attempt resolution through good-faith negotiation before pursuing any other remedy. Nothing in this clause limits your statutory rights as a consumer under applicable law.

For all support and dispute enquiries, contact 299com at: [email protected] (plain text — not a clickable link).