299com Privacy Policy

1 Who We Are and How to Contact Us

299com operates the online casino and sports betting platform accessible at https://299com.org. The platform is designed for adult players aged 21 and above based in Bangladesh, offering live casino games, cricket betting, slots, crash games, and other wagering products.

For all privacy-related enquiries, including requests to access, correct, or delete your personal data, please contact the 299com data support team. The contact email address is provided in the footer of this page. When submitting a privacy request, please include your registered account username and a description of your request so we can respond efficiently. We will acknowledge your enquiry promptly and provide a substantive response within a reasonable period.

2 Data We Collect and Why

299com collects personal data through several channels: the account registration form, identity verification (KYC) processes, payment transactions, platform usage, and communications with our support team. The categories of data we collect and the corresponding purposes are set out below.

3 Legal Basis for Processing

299com processes your personal data on the following legal bases, depending on the specific purpose of each processing activity:

• Contract performance: Processing your registration data, account management data, and transaction data is necessary to enter into and perform the contract between you and 299com (i.e., providing you with access to the platform and processing your wagers and payments).
• Legal obligation: We are required to process and retain certain categories of data — including identity verification documents and financial transaction records — to comply with applicable anti-money laundering (AML) obligations, fraud prevention requirements, and general record-keeping duties.
• Legitimate interests: We process technical and usage data to maintain the security, stability, and integrity of the 299com platform. We also process data to detect and prevent fraud, abuse, and cheating, which protects both the platform and our wider player community.
• Consent: Where we send you optional marketing communications about 299com promotions, bonus offers, or platform updates, we do so only with your explicit prior consent. You may withdraw consent at any time by contacting our support team.

4 How We Use Cookies and Tracking Technologies

299com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the 299com website. They allow us to recognise your device on subsequent visits, maintain your session, and understand how you interact with the platform.

• Strictly necessary cookies: These are required for the platform to function. They enable core features such as account login sessions, security tokens, and payment flow. These cookies cannot be disabled without breaking the platform.
• Analytical cookies: We use anonymised analytics data to understand how players navigate the 299com platform, which pages are most visited, and where performance improvements are needed. This data does not identify you personally.
• Functional cookies: These cookies remember your preferences, such as language settings and display preferences, to personalise your 299com experience on return visits.
• Session cookies: Temporary cookies that expire when you close your browser. They are used to maintain your login state during a single visit to the platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 299com platform. Continued use of the platform after being presented with the cookie notice constitutes acceptance of our use of strictly necessary cookies.

5 Sharing and Disclosure of Personal Data

299com does not sell or rent your personal data to any third party. We may share your data with carefully selected third parties only where necessary and for the specific purposes described below:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank channel partners receive only the data necessary to process your deposits and withdrawals. These partners operate under their own privacy and security policies and are not permitted to use your data for any other purpose.
• Identity verification providers: Where third-party KYC services are used to verify your identity documents, they receive only the data required to complete that verification. Verification providers are bound by strict data processing agreements.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their game software to you. They do not receive your identity or financial data.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or to protect the legal rights of 299com or its players.
• Fraud prevention agencies: Where we have reasonable grounds to suspect fraud, money laundering, or other illegal activity, we may share relevant data with fraud prevention services and partner platforms.

All third parties with whom 299com shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards. 299com does not transfer your personal data to third parties for their own independent marketing or commercial purposes.

6 Data Security

299com implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key measures include:

• SSL/TLS encryption: All data transmitted between your browser or app and the 299com servers is encrypted using SSL/TLS protocols, preventing interception in transit.
• Secure storage: Personal data is stored on access-controlled servers. Sensitive data such as payment credentials is not stored in plaintext on our systems — it is handled entirely by our PCI-compliant payment partners.
• Access controls: Access to personal data within 299com is restricted on a need-to-know basis. Staff with access to player data are bound by confidentiality obligations and receive appropriate data handling training.
• Monitoring: Our systems are monitored continuously for suspicious activity. Automated alerts are triggered by anomalous login attempts, unusual transaction patterns, or signs of account compromise.
• Incident response: In the event of a data security incident that affects your personal data, 299com will take immediate steps to contain and investigate the incident and will notify affected players where required.

While 299com takes data security seriously and implements industry-standard protections, no platform can guarantee absolute security against all threats. You are also responsible for maintaining the security of your own account credentials — see the Account Security section in the 299com Terms & Conditions for guidance.

7 Data Retention

299com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with any applicable legal or regulatory retention requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with 299com, and for a defined period following account closure to meet any post-closure legal obligations.
• Transaction records: Financial transaction records including deposits, withdrawals, and wager histories are retained for the period required by applicable anti-money laundering and financial record-keeping obligations.
• Identity verification documents: KYC documents are retained for the period required to satisfy identity verification and AML compliance requirements from the date of verification or account closure, whichever is later.
• Support communications: Records of customer support interactions are retained for a reasonable period to support dispute resolution and service quality monitoring.
• Technical and usage data: Anonymised analytical data may be retained indefinitely for platform improvement purposes. Data that can identify you personally is deleted or anonymised once it is no longer required for its original purpose.

When personal data is no longer required, 299com will securely delete it or render it permanently anonymous so that it can no longer be attributed to you.

8 Your Privacy Rights

As a player on the 299com platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 299com support team with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

• Right of access: You may request a copy of the personal data 299com holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations that require us to retain it.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your personal data while a query or complaint is being resolved.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. Where we rely on legitimate interests as our legal basis, you may also object to that processing, and we will consider whether our legitimate interests override your rights.
• Right to withdraw consent: Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

299com does not charge a fee for handling privacy rights requests submitted in good faith. However, we reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive.

9 Marketing Communications

With your prior consent, 299com may send you marketing communications about platform promotions, bonus offers, new game releases, cricket betting events such as BPL and T20 World Cup markets, and other relevant updates. These communications may be delivered by email or through in-platform notifications.

You may opt out of marketing communications at any time by contacting the 299com support team and requesting removal from our marketing list. Following your opt-out request, we will cease sending marketing communications promptly. Please note that opting out of marketing communications does not affect essential transactional and account notifications, which we are required to send as part of providing the service.

10 Minors and Age Verification

The 299com platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 299com account registration and KYC process. If we become aware that personal data has been collected from a player who is under 21 years of age, we will close that account and delete the associated personal data promptly.

If you are a parent or guardian and believe that a minor has created a 299com account, please contact our support team immediately. We will investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

299com reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will notify registered players via email or an in-platform notification with reasonable advance notice. The effective date at the top of this Policy will be updated to reflect the date on which the latest version takes effect.

Your continued use of the 299com platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to any changes, please discontinue use of the platform and contact support to close your account.